Refund Policy

Last updated 8 August 2026

Why there are no refunds

This is not a policy chosen for convenience. When you pay for a plan, the money is spent almost immediately on costs we cannot recover:

• AI inference. Every morning, your board is scored and a personalised message is written for each role. That is billed to us per token, per user, the moment it runs. It cannot be un-run.
• Job data harvesting. We query job boards and company career pages continuously to keep the pool fresh. That cost is incurred whether or not you open the board.
• Infrastructure and delivery. Hosting, storage, scheduled jobs and email delivery are billed on usage.

In short: a plan buys compute that is consumed on your behalf, daily, from the moment it starts. Refunding it would mean returning money already paid to third parties for work already performed.

Try it before you pay

Because we cannot refund, we make it easy to evaluate first. Every account gets a free 24-hour trial with a full board — real roles, real contacts, real messages. No card is required and nothing is charged automatically. Use it before you decide.

We also start you on the smallest sensible commitment: the weekly plan is 1,000 FCFA. If you are unsure, buy a week rather than a month.

Nothing renews on its own

There are no automatic renewals and no stored card. Access simply ends when the period you paid for ends. There is nothing to cancel and no way to be charged unexpectedly — to continue, you actively pay again.

What we will fix

A no-refund policy is not a licence to take your money and disappear. If something goes wrong on our side, we will make it right with service rather than cash:

• The service is down or your board fails to build for a day or more — we extend your access by at least the time lost, on request.
• You were charged twice for the same period — the duplicate is credited as additional access, or refunded where it was genuinely a duplicate transaction.
• You paid but never received access — we will either grant the access or return the payment. Being charged for nothing is not covered by this policy; it is simply an error, and we will fix it.

Email kapolw@gmail.com with your payment reference and we will look into it.

What is not covered

• Changing your mind after paying.
• Not using the service during the period you paid for.
• Not getting a job, an interview, or a reply. We provide roles, contacts and drafted messages — we do not and cannot promise an outcome. See the Terms of Service.
• Dissatisfaction with which roles were surfaced. Your preset and score cut-off are yours to adjust at any time, and the trial exists so you can see the quality first.

Payment disputes

Payments are made by mobile money transfer. Before opening a dispute with your provider, please contact us — most problems are a mismatched reference and are resolved in minutes. Raising a fraudulent dispute for a service that was delivered may result in the account being closed.

Your statutory rights

Consumer protection law in your country may grant you rights that this policy cannot override, including in some jurisdictions a right to cancel a digital service within a short window. Nothing here is intended to remove a right you have by law. Where the law gives you a right that conflicts with this policy, the law wins. By purchasing and using the service immediately, you ask us to begin performance at once and acknowledge that the service is consumed as it is delivered.

Changes

We may update this policy. The version in force is the one published at the time you paid, and changes never apply retroactively to a purchase you have already made.